Reflect critically on your learning against aims and objectives. Include a log & evaluation detailing the use of your time on development.

Reflect critically on your learning against aims and objectives. Include a log & evaluation detailing the use of your time on development.

Aims, objectives and learning outcomes provide a clear indication of … Read More...
Which antibody class is most responsible for the allergic reaction? Select one: a. IgA b. IgD c. IgE d. IgG e. IgM

Which antibody class is most responsible for the allergic reaction? Select one: a. IgA b. IgD c. IgE d. IgG e. IgM

Info@checkyourstudy.com                                                                                                                                                                                       : IgE
Which of the following parts of a plant seed turns into the root system? Select one: a. cotyledon b. epicotyl c. hypocotyl d. radicle The radicle is responsible for root development.

Which of the following parts of a plant seed turns into the root system? Select one: a. cotyledon b. epicotyl c. hypocotyl d. radicle The radicle is responsible for root development.

Info@checkyourstudy.com                                                                                                                                                                                       : radicle
CHM114: Exam #3 CHM 114 Exam #3 Practice Exam (Chapters 9.1-9.4, 9.6, 10, 11.1-11.6, 13.1-13.5) Instructor: O. Graudejus Points: 100 Print Name Sign Name Student I.D. # 1. You are responsible for the information on this page. Please read it carefully. 2. If you enter your ASU ID incorrectly on the scantron, a 3 point penalty will be assessed. 3. Code your name and 10 digit affiliate identification number on the separate scantron answer sheet. Use only a #2 pencil 4. Do all calculations on the exam pages. Do not make any unnecessary marks on the answer sheet. 5. This exam consists of 25 multiple choice questions worth 4 points each and a periodic table. Make sure you have them all. 6. Choose the best answer to each of the questions and answer it on the computer-graded answer sheet. Read all responses before making a selection. 7. Read the directions carefully for each problem. 8. Avoid even casual glances at other students’ exams. 9. Stop writing and hand in your scantron answer sheet and your test promptly when instructed. LATE EXAMS MAY HAVE POINTS DEDUCTED. 10. You will have 50 minutes to complete the exam. 11. If you leave early, please do so quietly. 12. Work the easiest problems first. 13. A periodic table is attached as the last page to this exam. 14. Answers will be posted online this afternoon. Potentially useful information: K = ºC + 273.15 PV=nRT R=8.314 J·K-1·mol-1 DE = q + w 760 torr = 1 atm = 101325 Pa = 1.013 bar Avogadro’s Number = 6.022 × 1023 particles/mole q = (Sp. Heat) × m × DT (Specific Heatwater = 4.184 J/g°C) 1 2 2 3 2 ( is a constant) KE mv KE RT R = = M RT u 3 = \ -2- CHM 114: Exam #3 1) Of the following molecules, only __________ is polar. A) CCl4 B) BCl3 C) NCl3 D) BeCl2 E) Cl2 2) The molecular geometry of the CHF3 molecule is __________, and the molecule is __________. A) trigonal pyramidal, polar B) tetrahedral, nonpolar C) seesaw, nonpolar D) tetrahedral, polar E) seesaw, polar 3) The electron-domain geometry of __________ is tetrahedral. A) 4 CBr B) 3 PH C) 2 2 CCl Br D) 4 XeF E) all of the above except 4 XeF 4) Of the following substances, only __________ has London dispersion forces as its only intermolecular force. A) H2O B) CCl4 C) HF D) CH3COOH E) PH3 5) The principal reason for the extremely low solubility of NaCl in benzene (C6H6) is the __________. A) strong solvent-solvent interactions B) hydrogen bonding in C6H6 C) strength of the covalent bond in NaCl D) weak solvation (interaction) of Na+ and Cl- by C6H6 E) increased disorder due to mixing of solute and solvent -3- CHM 114: Exam #3 6) There are __________  and __________  bonds in the H −C º C−H molecule. A) 3 and 2 B) 3 and 4 C) 4 and 3 D) 2 and 3 E) 5 and 0 7) A sample of a gas (5.0 mol) at 1.0 atm is expanded at constant temperature from 10 L to 15 L. The final pressure is __________ atm. A) 1.5 B) 7.5 C) 0.67 D) 3.3 E) 15 8) A mixture of He and Ne at a total pressure of 0.95 atm is found to contain 0.32 mol of He and 0.56 mol of Ne. The partial pressure of Ne is __________ atm. A) 1.7 B) 1.5 C) 0.60 D) 0.35 E) 1.0 9) Automobile air bags use the decomposition of sodium azide as their source of gas for rapid inflation: 3 2 2NaN (s)®2Na (s) + 3N (g) . What mass (g) of 3 NaN is required to provide 40.0 L of 2 N at 25.0 °C and 763 torr? A) 1.64 B) 1.09 C) 160 D) 71.1  10) The reaction of 50 mL of 2 Cl gas with 50 mL of 4 CH gas via the equation: 2 4 3 Cl (g) + CH (g)®HCl (g) + CH Cl (g) will produce a total of __________ mL of products if pressure and temperature are kept constant. A) 100 B) 50 C) 200 D) 150 E) 250 -4- CHM 114: Exam #3 11) The density of 2 N O at 1.53 atm and 45.2 °C is __________ g/L. A) 18.2 B) 1.76 C) 0.388 D) 9.99 E) 2.58 12) A gas at a pressure of 325 torr exerts a force of __________ N on an area of 2 5.5 m . A)1.8×103 B) 59 C) 5 2.4×10 D) 0.018 E) 2.4 13) According to kinetic-molecular theory, in which of the following gases will the root-mean-square speed of the molecules be the highest at 200 °C? A) HCl B) 2 Cl C) 2 H O D) 6 SF E) None. The molecules of all gases have the same root-mean-square speed at any given temperature. 14) A real gas will behave most like an ideal gas under conditions of __________. A) high temperature and high pressure B) high temperature and low pressure C) low temperature and high pressure D) low temperature and low pressure E) STP 15) Elemental iodine (I2) is a solid at room temperature. What is the major attractive force that exists among different I2 molecules in the solid? A) London dispersion forces B) dipole-dipole rejections C) ionic-dipole interactions D) covalent-ionic interactions E) dipole-dipole attractions -5- CHM 114: Exam #3 16) The heat of fusion of water is 6.01 kJ/mol. The heat capacity of liquid water is 75.3 Jmol-1K-1. The conversion of 50.0 g of ice at 0.00 °C to liquid water at 22.0 °C requires __________ kJ of heat. A) 3.8×102 B) 21.3 C) 17.2 D) 0.469 E) Insufficient data are given. 17) Of the following substances, __________ has the highest boiling point. A) 2 H O B) 2 CO C) 4 CH D) Kr E) SF4 18) Which statements about viscosity are true? (i) Viscosity increases as temperature decreases. (ii) Viscosity increases as molecular weight increases. (iii) Viscosity increases as intermolecular forces increase. A) (i) only B) (ii) and (iii) C) (i) and (iii) D) none E) all 19) Based on molecular mass and dipole moment of the five compounds in the table below, which should have the highest boiling point? A) 3 2 3 CH CH CH B) 3 3 CH OCH C) 3 CH Cl D) 3 CH CHO E) 3 CH CN -6- CHM 114: Exam #3 20) On the phase diagram shown above, the coordinates of point __________ correspond to the critical temperature and pressure. A) A B) B C) C D) D E) E 21) The vapor pressure of pure ethanol at 60 °C is 0.459 atm. Raoult’s Law predicts that a solution prepared by dissolving 10.0 mmol naphthalene (nonvolatile) in 90.0 mmol ethanol will have a vapor pressure of _______ atm. A) 0.498 B) 0.413 C) 0.790 D) 0.367 E) 0.0918 Of the following, a 0.1 M aqueous solution of __________ will have the highest freezing point. A) NaCl B) Al(NO3)3 C) K2CrO4 D) Na2SO4 E) sucrose (a sugar) 23) What is the freezing point (°C) of a solution prepared by dissolving 11.3 g of Ca(NO3)2 (formula weight = 164 g/mol) in 115 g of water? The molal freezing point depression constant for water is 1.86 °C/m. A) -3.34 B) -1.11 C) 3.34 D) 1.11 E) 0.00 -7- CHM 114: Exam #3 24) The phase changes B  C and D  E are not associated with temperature increases because the heat energy is used up to __________. A) break intermolecular bonds B) break intramolecular bonds C) rearrange atoms within molecules D) increase the velocity of molecules E) increase the density of the sample 25) Ammonium nitrate (NH4NO3) dissolves readily in water even though the dissolution is endothermic by 26.4 kJ/mol. The solution process is spontaneous because __________. A) the vapor pressure of the water decreases upon addition of the solute B) the ammonium and the nitrate ion both contain nitrogen C) of the decrease in enthalpy upon addition of the solute D) of the increase in enthalpy upon dissolution of this strong electrolyte E) of the increase in disorder (entropy) upon dissolution of this strong electrolyte    -8- CHM 114: Exam #3

CHM114: Exam #3 CHM 114 Exam #3 Practice Exam (Chapters 9.1-9.4, 9.6, 10, 11.1-11.6, 13.1-13.5) Instructor: O. Graudejus Points: 100 Print Name Sign Name Student I.D. # 1. You are responsible for the information on this page. Please read it carefully. 2. If you enter your ASU ID incorrectly on the scantron, a 3 point penalty will be assessed. 3. Code your name and 10 digit affiliate identification number on the separate scantron answer sheet. Use only a #2 pencil 4. Do all calculations on the exam pages. Do not make any unnecessary marks on the answer sheet. 5. This exam consists of 25 multiple choice questions worth 4 points each and a periodic table. Make sure you have them all. 6. Choose the best answer to each of the questions and answer it on the computer-graded answer sheet. Read all responses before making a selection. 7. Read the directions carefully for each problem. 8. Avoid even casual glances at other students’ exams. 9. Stop writing and hand in your scantron answer sheet and your test promptly when instructed. LATE EXAMS MAY HAVE POINTS DEDUCTED. 10. You will have 50 minutes to complete the exam. 11. If you leave early, please do so quietly. 12. Work the easiest problems first. 13. A periodic table is attached as the last page to this exam. 14. Answers will be posted online this afternoon. Potentially useful information: K = ºC + 273.15 PV=nRT R=8.314 J·K-1·mol-1 DE = q + w 760 torr = 1 atm = 101325 Pa = 1.013 bar Avogadro’s Number = 6.022 × 1023 particles/mole q = (Sp. Heat) × m × DT (Specific Heatwater = 4.184 J/g°C) 1 2 2 3 2 ( is a constant) KE mv KE RT R = = M RT u 3 = \ -2- CHM 114: Exam #3 1) Of the following molecules, only __________ is polar. A) CCl4 B) BCl3 C) NCl3 D) BeCl2 E) Cl2 2) The molecular geometry of the CHF3 molecule is __________, and the molecule is __________. A) trigonal pyramidal, polar B) tetrahedral, nonpolar C) seesaw, nonpolar D) tetrahedral, polar E) seesaw, polar 3) The electron-domain geometry of __________ is tetrahedral. A) 4 CBr B) 3 PH C) 2 2 CCl Br D) 4 XeF E) all of the above except 4 XeF 4) Of the following substances, only __________ has London dispersion forces as its only intermolecular force. A) H2O B) CCl4 C) HF D) CH3COOH E) PH3 5) The principal reason for the extremely low solubility of NaCl in benzene (C6H6) is the __________. A) strong solvent-solvent interactions B) hydrogen bonding in C6H6 C) strength of the covalent bond in NaCl D) weak solvation (interaction) of Na+ and Cl- by C6H6 E) increased disorder due to mixing of solute and solvent -3- CHM 114: Exam #3 6) There are __________  and __________  bonds in the H −C º C−H molecule. A) 3 and 2 B) 3 and 4 C) 4 and 3 D) 2 and 3 E) 5 and 0 7) A sample of a gas (5.0 mol) at 1.0 atm is expanded at constant temperature from 10 L to 15 L. The final pressure is __________ atm. A) 1.5 B) 7.5 C) 0.67 D) 3.3 E) 15 8) A mixture of He and Ne at a total pressure of 0.95 atm is found to contain 0.32 mol of He and 0.56 mol of Ne. The partial pressure of Ne is __________ atm. A) 1.7 B) 1.5 C) 0.60 D) 0.35 E) 1.0 9) Automobile air bags use the decomposition of sodium azide as their source of gas for rapid inflation: 3 2 2NaN (s)®2Na (s) + 3N (g) . What mass (g) of 3 NaN is required to provide 40.0 L of 2 N at 25.0 °C and 763 torr? A) 1.64 B) 1.09 C) 160 D) 71.1  10) The reaction of 50 mL of 2 Cl gas with 50 mL of 4 CH gas via the equation: 2 4 3 Cl (g) + CH (g)®HCl (g) + CH Cl (g) will produce a total of __________ mL of products if pressure and temperature are kept constant. A) 100 B) 50 C) 200 D) 150 E) 250 -4- CHM 114: Exam #3 11) The density of 2 N O at 1.53 atm and 45.2 °C is __________ g/L. A) 18.2 B) 1.76 C) 0.388 D) 9.99 E) 2.58 12) A gas at a pressure of 325 torr exerts a force of __________ N on an area of 2 5.5 m . A)1.8×103 B) 59 C) 5 2.4×10 D) 0.018 E) 2.4 13) According to kinetic-molecular theory, in which of the following gases will the root-mean-square speed of the molecules be the highest at 200 °C? A) HCl B) 2 Cl C) 2 H O D) 6 SF E) None. The molecules of all gases have the same root-mean-square speed at any given temperature. 14) A real gas will behave most like an ideal gas under conditions of __________. A) high temperature and high pressure B) high temperature and low pressure C) low temperature and high pressure D) low temperature and low pressure E) STP 15) Elemental iodine (I2) is a solid at room temperature. What is the major attractive force that exists among different I2 molecules in the solid? A) London dispersion forces B) dipole-dipole rejections C) ionic-dipole interactions D) covalent-ionic interactions E) dipole-dipole attractions -5- CHM 114: Exam #3 16) The heat of fusion of water is 6.01 kJ/mol. The heat capacity of liquid water is 75.3 Jmol-1K-1. The conversion of 50.0 g of ice at 0.00 °C to liquid water at 22.0 °C requires __________ kJ of heat. A) 3.8×102 B) 21.3 C) 17.2 D) 0.469 E) Insufficient data are given. 17) Of the following substances, __________ has the highest boiling point. A) 2 H O B) 2 CO C) 4 CH D) Kr E) SF4 18) Which statements about viscosity are true? (i) Viscosity increases as temperature decreases. (ii) Viscosity increases as molecular weight increases. (iii) Viscosity increases as intermolecular forces increase. A) (i) only B) (ii) and (iii) C) (i) and (iii) D) none E) all 19) Based on molecular mass and dipole moment of the five compounds in the table below, which should have the highest boiling point? A) 3 2 3 CH CH CH B) 3 3 CH OCH C) 3 CH Cl D) 3 CH CHO E) 3 CH CN -6- CHM 114: Exam #3 20) On the phase diagram shown above, the coordinates of point __________ correspond to the critical temperature and pressure. A) A B) B C) C D) D E) E 21) The vapor pressure of pure ethanol at 60 °C is 0.459 atm. Raoult’s Law predicts that a solution prepared by dissolving 10.0 mmol naphthalene (nonvolatile) in 90.0 mmol ethanol will have a vapor pressure of _______ atm. A) 0.498 B) 0.413 C) 0.790 D) 0.367 E) 0.0918 Of the following, a 0.1 M aqueous solution of __________ will have the highest freezing point. A) NaCl B) Al(NO3)3 C) K2CrO4 D) Na2SO4 E) sucrose (a sugar) 23) What is the freezing point (°C) of a solution prepared by dissolving 11.3 g of Ca(NO3)2 (formula weight = 164 g/mol) in 115 g of water? The molal freezing point depression constant for water is 1.86 °C/m. A) -3.34 B) -1.11 C) 3.34 D) 1.11 E) 0.00 -7- CHM 114: Exam #3 24) The phase changes B  C and D  E are not associated with temperature increases because the heat energy is used up to __________. A) break intermolecular bonds B) break intramolecular bonds C) rearrange atoms within molecules D) increase the velocity of molecules E) increase the density of the sample 25) Ammonium nitrate (NH4NO3) dissolves readily in water even though the dissolution is endothermic by 26.4 kJ/mol. The solution process is spontaneous because __________. A) the vapor pressure of the water decreases upon addition of the solute B) the ammonium and the nitrate ion both contain nitrogen C) of the decrease in enthalpy upon addition of the solute D) of the increase in enthalpy upon dissolution of this strong electrolyte E) of the increase in disorder (entropy) upon dissolution of this strong electrolyte    -8- CHM 114: Exam #3

1000 words Total. Answer each question in paragraph form https://www.youtube.com/watch?v=wzicXbnmllc In the video, presented by Brooke Deterline, talks about creating ethical cultures in a business. One of Brooke’s main point was courage. She defines courage as our ability to act from our hearts in the face of fear and is a skill that we can build with practice. Brooke gives an example of life without courage and shows us many scenarios where it is still happening today, 10 years after the ENRON scandal. Courage is something that lacks in social situations where wrong is being done. She states that we all are vulnerable to situation influence all the time and that it is natural human wiring. It seems that most of us, including myself, can become a bystander to follow a leader or a group that we know is doing wrong because we want to be accepted. (1) Why do you think that the most ethical and compassionate among us can easily betray our values, in the face of challenging situations? What challenges does one face when they are presented with a difficult situation? (2) Do you believe that with practice we can retrain our brains to override our natural fear response when we are put in these challenging situations? Managers sometimes face business problems that raise difficult questions. When being faced with these problems they must choose between two ways of resolving it. Each of these alternatives is the right thing to do, but they can not do both ways. Badaracco characterizes right-versus-right dilemmas as “dirty-hands problems,” where managers or any employee often have to “get their hands dirty” by making tough choices between competing virtues such as honesty, fairness, respect, objectivity, and responsibility. He shows us three managers that face different right- versus-right conflicts. We see that these managers have the responsibilities to live up to the commitments they have made and the standards by which they want live by. However, it is not that simple to choose from wanting to be a successful manager and a decent, responsible person. (3) After reading the three different extremes of right- versus- right, why do you think that Badaracco emphasizes on the statement made by Oliver Wendell Holmes, “I do not give a fig for the simplicity on the this side complexity, but i would give my life for the simplicity on the other side of complexity,” and what do you think it means? A manager often encounters right-versus-right dilemmas where professional responsibilities conflict with personal values. For example, a senior manager may have knowledge of plans to lay off an employee-friend who is planning the purchase of a new home. Warning the friend about the upcoming layoff would certainly help the friend avoid the difficulty of paying for a new home without a job, but it may also violate an agreement with senior management and shareholders to keep such plans confidential until these plans are properly implemented. (4) In a challenging situation like this, should mangers rely on fundamental ethical principles and the company’s mission statement to help them decide what to do or should they consult their own moral instincts and intuitions?

1000 words Total. Answer each question in paragraph form https://www.youtube.com/watch?v=wzicXbnmllc In the video, presented by Brooke Deterline, talks about creating ethical cultures in a business. One of Brooke’s main point was courage. She defines courage as our ability to act from our hearts in the face of fear and is a skill that we can build with practice. Brooke gives an example of life without courage and shows us many scenarios where it is still happening today, 10 years after the ENRON scandal. Courage is something that lacks in social situations where wrong is being done. She states that we all are vulnerable to situation influence all the time and that it is natural human wiring. It seems that most of us, including myself, can become a bystander to follow a leader or a group that we know is doing wrong because we want to be accepted. (1) Why do you think that the most ethical and compassionate among us can easily betray our values, in the face of challenging situations? What challenges does one face when they are presented with a difficult situation? (2) Do you believe that with practice we can retrain our brains to override our natural fear response when we are put in these challenging situations? Managers sometimes face business problems that raise difficult questions. When being faced with these problems they must choose between two ways of resolving it. Each of these alternatives is the right thing to do, but they can not do both ways. Badaracco characterizes right-versus-right dilemmas as “dirty-hands problems,” where managers or any employee often have to “get their hands dirty” by making tough choices between competing virtues such as honesty, fairness, respect, objectivity, and responsibility. He shows us three managers that face different right- versus-right conflicts. We see that these managers have the responsibilities to live up to the commitments they have made and the standards by which they want live by. However, it is not that simple to choose from wanting to be a successful manager and a decent, responsible person. (3) After reading the three different extremes of right- versus- right, why do you think that Badaracco emphasizes on the statement made by Oliver Wendell Holmes, “I do not give a fig for the simplicity on the this side complexity, but i would give my life for the simplicity on the other side of complexity,” and what do you think it means? A manager often encounters right-versus-right dilemmas where professional responsibilities conflict with personal values. For example, a senior manager may have knowledge of plans to lay off an employee-friend who is planning the purchase of a new home. Warning the friend about the upcoming layoff would certainly help the friend avoid the difficulty of paying for a new home without a job, but it may also violate an agreement with senior management and shareholders to keep such plans confidential until these plans are properly implemented. (4) In a challenging situation like this, should mangers rely on fundamental ethical principles and the company’s mission statement to help them decide what to do or should they consult their own moral instincts and intuitions?

SUPPLY CHAIN MANAGEMENT AT BOSE CORPORATION Bose Corporation, headquartered in Framingham, Massachusetts, offers an excellent example of integrated supply chain management. Bose, a producer of audio premium speakers used in automobiles, high-fidelity systems, and consumer and commercial broadcasting systems, was founded in 1964 by Dr. Bose of MIT. Bose currently maintains plants in Massachusetts and Michigan as well as Canada, Mexico, and Ireland. Its purchasing organization, while decentralized, has some overlap that requires coordination between sites. It manages this coordination by using conference calls between managers, electronic communication, and joint problem solving. The company is moving toward single sourcing many of its 800 to 1,000 parts, which include corrugated paper, particle board and wood, plastic injected molded parts, fasteners, glues, woofers, and fabric. Some product components, such as woofers, are sourced overseas. For example, at the Hillsdale, Michigan, plant, foreign sourcing accounts for 20% of purchases, with the remainder of suppliers located immediately within the state of Michigan. About 35% of the parts purchased at this site are single sourced, with approximately half of the components arriving with no incoming inspection performed. In turn, Bose ships finished products directly to Delco, Honda, and Nissan and has a record of no missed deliveries. Normal lead time to customers is 60 working days, but Bose can expedite shipments in one week and airfreight them if necessary. The company has developed a detailed supplier performance system that measures on-time delivery, quality performance, technical improvements, and supplier suggestions. A report is generated twice a month from this system and sent to the supplier providing feedback about supplier performance. If there is a three-week trend of poor performance, Bose will usually establish a specific goal for improvement that the supplier must attain. Examples include 10% delivery improvement every month until 100% conformance is achieved, or 5% quality improvement until a 1% defect level is reached over a four-month period. In one case, a supplier sent a rejected shipment back to Bose without explanation and with no corrective action taken. When no significant improvement occurred, another supplier replaced the delinquent supplier. Bose has few written contracts with suppliers. After six months of deliveries without rejects, Bose encourages suppliers to apply for a certificate of achievement form, signifying that they are qualified suppliers. One of the primary criteria for gaining certification involves how well the supplier responds to corrective action requests. One of the biggest problems observed is that suppliers often correct problems on individual parts covered by a corrective action form without extending these corrective actions to other part families and applicable parts. Bose has adopted a unique system of marrying just-in-time (JIT) purchasing with global sourcing. Approximately half of the dollar value of Bose’s total purchases are made overseas, with the majority of the sourcing done in Asia. Because foreign sourcing does not support just-in-time deliveries, Bose “had to find a way to blend low inventory with buying from distant sources,” says the director of purchasing and logistics for Bose. Visualizing itself as a customer-driven organization, Bose now uses a sophisticated transportation system—what Bose’s manager of logistics calls “the best EDI system in the country.” Working closely with a national less-than-truckload carrier for the bulk of its domestic freight movements, including shipments arriving at a U.S. port from oversees, Bose implemented an electronic data interchange (EDI) system that does much more than simple tracking. The system operates close to real time and allows two-way communication between every one of the freight handler’s 230 terminals and Bose. Information is updated several times daily and is downloaded automatically, enabling Bose to perform shipping analysis and distribution channel modeling to achieve reliable lowest total cost scenarios. The company can also request removal from a terminal of any shipment that it must expedite with an air shipment. This state-of-the-art system provides a snapshot of what is happening on a daily basis and keeps Bose’s managers on top of everyday occurrences and decisions. Management proactively manages logistics time elements in pursuit of better customer service. The next step is to implement this system with all major suppliers rather than just with transportation suppliers. In the future, Bose plans to automate its entire materials system. Perhaps one of the most unique features of Bose’s procurement and logistics system is the development of JIT II. The basic premise of JIT II is simple: The person who can do the best job of ordering and managing inventory of a particular item is the supplier himself. Bose negotiated with each supplier to provide a full-time employee at the Bose plant who was responsible for ordering, shipping, and receiving materials from that plant, as well as managing on-site inventories of the items. This was done through an EDI connection between Bose’s plant and the supplier’s facility. Collocating suppliers and buyers was so successful that Bose is now implementing it at all plant locations. In fact, many other companies have also begun to implement collocation of suppliers. Assignment Questions The following assignment questions relate to ideas and concepts presented throughout this text. Answer some or all of the questions as directed by your instructor. 1. Discuss how the strategy development process might work at a company like Bose. 2. What should be the relationship between Bose’s supply management strategy and the development of its performance measurement system? 3. Why is purchased quality so important to Bose? 4. Can a just-in-time purchase system operate without total quality from suppliers? 5. Why can some components arrive at the Hillsdale, Michigan, plant with no incoming inspection required? 6. Discuss the reasons why Bose has a certificate of achievement program for identifying qualified suppliers. 7. Bose is moving toward single sourcing many of its purchased part requirements. Discuss why the company might want to do this. Are there any risks to that approach? 8. Discuss some of the difficulties a company like Bose might experience when trying to implement just-in-time purchasing with international suppliers. 9. Why does Bose have to source so much of its purchase requirements from offshore suppliers? 10. What makes the JIT II system at Bose unique? Why would a company pursue this type of system? 11. Why is it necessary to enter into a longer-term contractual arrangement when pursuing arrangements like the one Bose has with its domestic transportation carrier? 12. Why is it important to manage logistics time elements proactively when pursuing higher levels of customer service? 13. What role does information technology play at Bose? 14. What advantages do information technology systems provide to Bose that might not be available to a company that does not have these systems? 15. Why has Bose developed its supplier performance measurement system? 16. Do you think the performance measurement systems at Bose are computerized or manual? Why?

SUPPLY CHAIN MANAGEMENT AT BOSE CORPORATION Bose Corporation, headquartered in Framingham, Massachusetts, offers an excellent example of integrated supply chain management. Bose, a producer of audio premium speakers used in automobiles, high-fidelity systems, and consumer and commercial broadcasting systems, was founded in 1964 by Dr. Bose of MIT. Bose currently maintains plants in Massachusetts and Michigan as well as Canada, Mexico, and Ireland. Its purchasing organization, while decentralized, has some overlap that requires coordination between sites. It manages this coordination by using conference calls between managers, electronic communication, and joint problem solving. The company is moving toward single sourcing many of its 800 to 1,000 parts, which include corrugated paper, particle board and wood, plastic injected molded parts, fasteners, glues, woofers, and fabric. Some product components, such as woofers, are sourced overseas. For example, at the Hillsdale, Michigan, plant, foreign sourcing accounts for 20% of purchases, with the remainder of suppliers located immediately within the state of Michigan. About 35% of the parts purchased at this site are single sourced, with approximately half of the components arriving with no incoming inspection performed. In turn, Bose ships finished products directly to Delco, Honda, and Nissan and has a record of no missed deliveries. Normal lead time to customers is 60 working days, but Bose can expedite shipments in one week and airfreight them if necessary. The company has developed a detailed supplier performance system that measures on-time delivery, quality performance, technical improvements, and supplier suggestions. A report is generated twice a month from this system and sent to the supplier providing feedback about supplier performance. If there is a three-week trend of poor performance, Bose will usually establish a specific goal for improvement that the supplier must attain. Examples include 10% delivery improvement every month until 100% conformance is achieved, or 5% quality improvement until a 1% defect level is reached over a four-month period. In one case, a supplier sent a rejected shipment back to Bose without explanation and with no corrective action taken. When no significant improvement occurred, another supplier replaced the delinquent supplier. Bose has few written contracts with suppliers. After six months of deliveries without rejects, Bose encourages suppliers to apply for a certificate of achievement form, signifying that they are qualified suppliers. One of the primary criteria for gaining certification involves how well the supplier responds to corrective action requests. One of the biggest problems observed is that suppliers often correct problems on individual parts covered by a corrective action form without extending these corrective actions to other part families and applicable parts. Bose has adopted a unique system of marrying just-in-time (JIT) purchasing with global sourcing. Approximately half of the dollar value of Bose’s total purchases are made overseas, with the majority of the sourcing done in Asia. Because foreign sourcing does not support just-in-time deliveries, Bose “had to find a way to blend low inventory with buying from distant sources,” says the director of purchasing and logistics for Bose. Visualizing itself as a customer-driven organization, Bose now uses a sophisticated transportation system—what Bose’s manager of logistics calls “the best EDI system in the country.” Working closely with a national less-than-truckload carrier for the bulk of its domestic freight movements, including shipments arriving at a U.S. port from oversees, Bose implemented an electronic data interchange (EDI) system that does much more than simple tracking. The system operates close to real time and allows two-way communication between every one of the freight handler’s 230 terminals and Bose. Information is updated several times daily and is downloaded automatically, enabling Bose to perform shipping analysis and distribution channel modeling to achieve reliable lowest total cost scenarios. The company can also request removal from a terminal of any shipment that it must expedite with an air shipment. This state-of-the-art system provides a snapshot of what is happening on a daily basis and keeps Bose’s managers on top of everyday occurrences and decisions. Management proactively manages logistics time elements in pursuit of better customer service. The next step is to implement this system with all major suppliers rather than just with transportation suppliers. In the future, Bose plans to automate its entire materials system. Perhaps one of the most unique features of Bose’s procurement and logistics system is the development of JIT II. The basic premise of JIT II is simple: The person who can do the best job of ordering and managing inventory of a particular item is the supplier himself. Bose negotiated with each supplier to provide a full-time employee at the Bose plant who was responsible for ordering, shipping, and receiving materials from that plant, as well as managing on-site inventories of the items. This was done through an EDI connection between Bose’s plant and the supplier’s facility. Collocating suppliers and buyers was so successful that Bose is now implementing it at all plant locations. In fact, many other companies have also begun to implement collocation of suppliers. Assignment Questions The following assignment questions relate to ideas and concepts presented throughout this text. Answer some or all of the questions as directed by your instructor. 1. Discuss how the strategy development process might work at a company like Bose. 2. What should be the relationship between Bose’s supply management strategy and the development of its performance measurement system? 3. Why is purchased quality so important to Bose? 4. Can a just-in-time purchase system operate without total quality from suppliers? 5. Why can some components arrive at the Hillsdale, Michigan, plant with no incoming inspection required? 6. Discuss the reasons why Bose has a certificate of achievement program for identifying qualified suppliers. 7. Bose is moving toward single sourcing many of its purchased part requirements. Discuss why the company might want to do this. Are there any risks to that approach? 8. Discuss some of the difficulties a company like Bose might experience when trying to implement just-in-time purchasing with international suppliers. 9. Why does Bose have to source so much of its purchase requirements from offshore suppliers? 10. What makes the JIT II system at Bose unique? Why would a company pursue this type of system? 11. Why is it necessary to enter into a longer-term contractual arrangement when pursuing arrangements like the one Bose has with its domestic transportation carrier? 12. Why is it important to manage logistics time elements proactively when pursuing higher levels of customer service? 13. What role does information technology play at Bose? 14. What advantages do information technology systems provide to Bose that might not be available to a company that does not have these systems? 15. Why has Bose developed its supplier performance measurement system? 16. Do you think the performance measurement systems at Bose are computerized or manual? Why?

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