(b) Based on the lessons learned, best practices and any additional steps you came up with in part (a), what if project manager X then got a job at Bank of America. Would it be possible for him/her to implement lean in the banking industry based on experience from the previous positions held at the automotive plant and the pharmaceutical company? Please state yes or no and explain the logic clearly for the same. Also, explain the steps that project manager X could take to implement lean at Bank of America (in the service industry) [10 points] You can refer to your class notes and will also have to do research online for both parts (a) and (b). Please state all the references used for each question.

(b) Based on the lessons learned, best practices and any additional steps you came up with in part (a), what if project manager X then got a job at Bank of America. Would it be possible for him/her to implement lean in the banking industry based on experience from the previous positions held at the automotive plant and the pharmaceutical company? Please state yes or no and explain the logic clearly for the same. Also, explain the steps that project manager X could take to implement lean at Bank of America (in the service industry) [10 points] You can refer to your class notes and will also have to do research online for both parts (a) and (b). Please state all the references used for each question.

Yes, lean can be applied to the banking industry.   … Read More...
Berkeley College International Economics Quiz 1 Student name: Class & Session (Type all your answers in the parenthesis) Multiple Choice Questions (75 points) 1. The person credited with the first systematic expression of the principle of comparative advantage was ( ) A. Alan Greenspan. B. John Maynard Keynes. C. David Ricardo. D. Adam Smith. 2. A regulation that sets the highest price at which it is legal to trade a good is a ( ) A. Production quota B. Price floor C. Price ceiling D. Tax ceiling 3. In Country J, it takes one hour to knit a pair of socks, and five hours to brew a gallon of cider. In Country K, it takes three hours to knit a pair of socks, and six hours to brew a gallon of cider. If trade were to open between the two countries, Ricardo would predict that ( ) A. Country J will export cider and Country K will export socks. B. Country J will export socks and Country K will export cider. C. Country J will export both socks and cider. D. Country K will export both socks and cider. 4. If Nation A can produce either 3x or 3y with one hour of labor, while nation B can produce either 1x or 1y with one hour of labor, and if labor is the only input, then ( ) A. Nation A has an absolute advantage in both goods. B. Nation B has an absolute advantage in both goods. C. Nation A has a comparative disadvantage in both goods. D. Nation A has a comparative advantage in both goods. 5. Mutually beneficial trade A. Allows both countries to consume a larger bundle of goods than before trade occurred.( ) B. Allows only the more productive country to consume a larger bundle of goods than before trade occurred. C. Allows only the less productive country to consume a larger bundle of goods than before trade occurred. D. Causes changes only in production, not consumption. 6. In the absence of trade, the consumption points available to a nation ( ) A. Are above the production possibility curve. B. Are on or inside the production possibility curve. C. Lie on the production possibility curve. D. Cannot be identified. 7. For Heckscher-Ohlin, the most important cause of the differences in relative commodity prices is the difference between countries in ( ) A. Factor endowments. B. National income. C. Technology. D. Tastes. 8. Country J has 1 million machines and 1 million workers, while country K has 2 million machines and 3 million workers. If computers are produced mostly by capital and beer is produced mostly by labor, the H-O model predicts that ( ) A. Country K will export computers in exchange for beer. B. Country J will export computers in exchange for beer. C. Country J is too small to be of economic interest to Country K. D. Computers and beer don’t mix, so trade cannot increase either country’s well-being. 9. Mexico is an unskilled labor abundant country, while the United States is a skilled labor abundant country. With the opening of trade, you would expect that, in the long run, wages for unskilled workers ( ) A. Decline in both countries. B. Decline in the United States and rise in Mexico. C. Rise in the United States and decline in Mexico. D. Rise in both countries 10. According to trade theory, if a nation has a comparative advantage in a capital-intensively produced good, and the rate of growth of capital is greater than the rate of growth of other inputs (e.g., labor), the pattern of growth which results will be ( ) A. Import replacing. B. Neutral as between capital intensive and other products. C. Export expanding. D. None of the above. 11. Arguments in favor of having developing countries focus on exporting manufactured goods include ( ) A. Strong support in industrialized countries for free trade in manufactured goods. B. Very low tariffs on manufactured textiles, apparel, and footwear in industrialized countries. C. Political preference for VERs among importing countries. D. A downward trend in the prices of primary products. 12. Which group definitely loses from international migration of labor? ( ) A. The migrants. B. The migrants’ new employers in the receiving country. C. The migrants’ old employers in the sending country. D. The migrants’ fellow workers who did not emigrate. 13. As technology advances, ( ) A. All opportunity cost decreases B. The PPF shift outward C. A country moves toward the midpoint along its PPF D. The PPF shift inward because unemployment occurs 14. If a country is operating at a point of production efficiency ( ) A. It enjoys growth when increasing production B. It produces on its production possibility frontier curve C. It must specialize in the production of a good D. It operates on its trade line 15. A cartel is ( ) A. Another name for a firm in an oligopoly B. A collusive agreement among a number of firms C. A government body that regulates an industry D. An antitrust law (Type and show your work) Practicum Question (25 points) Two countries, Haiti and the Dominican Republic, produce fruits and timber. Each island has a labor force of 1200 and the monthly productivity of each worker is as follow Basket of fruit Board feet of timber Haiti 10 5 Dominican Republic 30 10 a. Which county has an absolute advantage in the production of fruit? Timber? b. Which country has a comparative advantage in the production of fruit? Timber? c. Sketch the production possibility frontier (PPF) of both countries d. Both countries want to produce an equal amount of baskets of fruit and feet of timber. How should they allocate their workers to the two sectors? e. How can free trade move both countries beyond their respective PPF Extra credits (10 points) The demand and supply curves of the market for DVD at the local (US) market are as follow: P = 30 – Qd/2 and P= -1.5 + Qs/4 a. Find the equilibrium price and the equilibrium quantity when there is no international trade ( hint: solve for Qd and Qs And then make Qd=Qs to solve for Price and quantities) b. What are the equilibrium quantities when the nations trade freely at price of $15? Explain your rationale. c. How many units are exported? d. What is the resulting national gain? e. Do consumers and producers gain or lose from the free trade?

Berkeley College International Economics Quiz 1 Student name: Class & Session (Type all your answers in the parenthesis) Multiple Choice Questions (75 points) 1. The person credited with the first systematic expression of the principle of comparative advantage was ( ) A. Alan Greenspan. B. John Maynard Keynes. C. David Ricardo. D. Adam Smith. 2. A regulation that sets the highest price at which it is legal to trade a good is a ( ) A. Production quota B. Price floor C. Price ceiling D. Tax ceiling 3. In Country J, it takes one hour to knit a pair of socks, and five hours to brew a gallon of cider. In Country K, it takes three hours to knit a pair of socks, and six hours to brew a gallon of cider. If trade were to open between the two countries, Ricardo would predict that ( ) A. Country J will export cider and Country K will export socks. B. Country J will export socks and Country K will export cider. C. Country J will export both socks and cider. D. Country K will export both socks and cider. 4. If Nation A can produce either 3x or 3y with one hour of labor, while nation B can produce either 1x or 1y with one hour of labor, and if labor is the only input, then ( ) A. Nation A has an absolute advantage in both goods. B. Nation B has an absolute advantage in both goods. C. Nation A has a comparative disadvantage in both goods. D. Nation A has a comparative advantage in both goods. 5. Mutually beneficial trade A. Allows both countries to consume a larger bundle of goods than before trade occurred.( ) B. Allows only the more productive country to consume a larger bundle of goods than before trade occurred. C. Allows only the less productive country to consume a larger bundle of goods than before trade occurred. D. Causes changes only in production, not consumption. 6. In the absence of trade, the consumption points available to a nation ( ) A. Are above the production possibility curve. B. Are on or inside the production possibility curve. C. Lie on the production possibility curve. D. Cannot be identified. 7. For Heckscher-Ohlin, the most important cause of the differences in relative commodity prices is the difference between countries in ( ) A. Factor endowments. B. National income. C. Technology. D. Tastes. 8. Country J has 1 million machines and 1 million workers, while country K has 2 million machines and 3 million workers. If computers are produced mostly by capital and beer is produced mostly by labor, the H-O model predicts that ( ) A. Country K will export computers in exchange for beer. B. Country J will export computers in exchange for beer. C. Country J is too small to be of economic interest to Country K. D. Computers and beer don’t mix, so trade cannot increase either country’s well-being. 9. Mexico is an unskilled labor abundant country, while the United States is a skilled labor abundant country. With the opening of trade, you would expect that, in the long run, wages for unskilled workers ( ) A. Decline in both countries. B. Decline in the United States and rise in Mexico. C. Rise in the United States and decline in Mexico. D. Rise in both countries 10. According to trade theory, if a nation has a comparative advantage in a capital-intensively produced good, and the rate of growth of capital is greater than the rate of growth of other inputs (e.g., labor), the pattern of growth which results will be ( ) A. Import replacing. B. Neutral as between capital intensive and other products. C. Export expanding. D. None of the above. 11. Arguments in favor of having developing countries focus on exporting manufactured goods include ( ) A. Strong support in industrialized countries for free trade in manufactured goods. B. Very low tariffs on manufactured textiles, apparel, and footwear in industrialized countries. C. Political preference for VERs among importing countries. D. A downward trend in the prices of primary products. 12. Which group definitely loses from international migration of labor? ( ) A. The migrants. B. The migrants’ new employers in the receiving country. C. The migrants’ old employers in the sending country. D. The migrants’ fellow workers who did not emigrate. 13. As technology advances, ( ) A. All opportunity cost decreases B. The PPF shift outward C. A country moves toward the midpoint along its PPF D. The PPF shift inward because unemployment occurs 14. If a country is operating at a point of production efficiency ( ) A. It enjoys growth when increasing production B. It produces on its production possibility frontier curve C. It must specialize in the production of a good D. It operates on its trade line 15. A cartel is ( ) A. Another name for a firm in an oligopoly B. A collusive agreement among a number of firms C. A government body that regulates an industry D. An antitrust law (Type and show your work) Practicum Question (25 points) Two countries, Haiti and the Dominican Republic, produce fruits and timber. Each island has a labor force of 1200 and the monthly productivity of each worker is as follow Basket of fruit Board feet of timber Haiti 10 5 Dominican Republic 30 10 a. Which county has an absolute advantage in the production of fruit? Timber? b. Which country has a comparative advantage in the production of fruit? Timber? c. Sketch the production possibility frontier (PPF) of both countries d. Both countries want to produce an equal amount of baskets of fruit and feet of timber. How should they allocate their workers to the two sectors? e. How can free trade move both countries beyond their respective PPF Extra credits (10 points) The demand and supply curves of the market for DVD at the local (US) market are as follow: P = 30 – Qd/2 and P= -1.5 + Qs/4 a. Find the equilibrium price and the equilibrium quantity when there is no international trade ( hint: solve for Qd and Qs And then make Qd=Qs to solve for Price and quantities) b. What are the equilibrium quantities when the nations trade freely at price of $15? Explain your rationale. c. How many units are exported? d. What is the resulting national gain? e. Do consumers and producers gain or lose from the free trade?

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1 15325 Pre-work assignment Preparing your conflict scenario (four copies of your scenario must be brought to the workshop) Dear Participant, This letter introduces some pre-course work that is essential for you to complete before arriving at the workshop for the subject Negotiations and Conflict Management: 15325 – in which you are enrolled. The workshop will combine theory and practice in a manner intended to use the wisdom in the room to bring together our thinking about enacting the practices you will learn about. You will bring with you a scenario to work through during the workshop. This letter explains how to write that. 1 The situation (you can give it a title if that helps to frame it for you) Your first task is to identify a situation that is (or in your opinion is) unresolved and has potential to escalate into a matter causing stress, tension, delay or confusion. This may be something at work or in a context where you have the power to take action. You will use fictional names and disguise other facts to ensure confidentiality, but it is essential that this is a real situation – not a hypothetical or fictional one. 2 The Details To enable others to understand the context you will need to describe the following – A The people. Describe each person using the following items – Name – Use a fictional name for each person and do not include more than four others apart from yourself. You can use your own name if you wish or also disguise that as well. General facts about each person – gender, age range, role title, marital status (if relevant) work/life location (if other than yours) Personal characteristics – select at least 5 key words/phrases chosen from the list at the end of this letter Relationship to others in the scenario – boss, subordinate, peer, family member, relative etc. B The context. Type of business or other relevant information to provide a general setting for the moment you will use to describe the unresolved issue. C The event (moment in time). This can be at least partly imagined in that you will need to summarise a lot of information and it might be easier to do so if you write it as conversation even if that has not happened. 2 A sample example written in this way follows. This is a real scenario written by a person who will not be attending the workshop. It took 40 minutes to write. That involved 10 minutes to collect thoughts, select words and frame the setting and then 30 minutes to put it into the words you are reading. The advice is to allow yourself at least this amount of time and also to find a quiet space and time to write your scenario. Example Case Study Title – Where is that space? Setting – a Sydney residential street, in a smallish inner city suburb. There is a main road at one end of the street and a large schoolyard at the other end. At the corner of the street and the main road is a temporary church site whose owners are seeking to extend and develop the site. On the opposite corner is a second hand car yard with the imaginative title of “Junk your Jalopy” (JyJ). Aside from a block of six flats next to the home Eva has lived in for 12 years, all the other residences are single storey homes most built in the first two decades of the 20th century. Most residents have at least one car – often two. Umberto works at JyJ and may be a part owner. He doesn’t live nearby. On a recent occasion Eva, who is reasonably laid back but can be forgetful, was moved to anger by the presence, in the street outside her front door, of a very old and battered panel van that she knew did not belong to any of the residents. It has been there for nearly two weeks and meant that she was parking her car out of sight in a side lane, on land owned by the church. This is not official parking for the street and is often blocked off by the church. Walking to the corner one morning she saw Umberto taking photos of a motorbike and went to raise the issue of the van with him. He is not particularly interested in others’ concerns about the lack of parking and merely wants to make a success of the business. If that means parking extra cars in the street and annoying a few residents he’s opportunistic enough to do so without compunction. Although she is usually fearful of conflict Eva was determined to do something to try and put a stop to JYJ’s habit of parking cars illegally in the residential area. She opened the conversation by asking if Umberto knew anything about the van. He denied all knowledge of it and became quite aggressive (or at least it seemed that way to Eva) about the matter of cars in the street, denying that any were from JyJ, suggesting she talk to the owners of the spare parts yard facing the main road. As Eva tried to ask him to consider the needs and rights of residents, Umberto became ever more inflexible disregarding her issue and suggesting she leave his premises. Although she is quite creative, and has worked for 30 years in a variety of roles Eva is not always able to speak her mind easily, and his denials were not helping. He even began whinging about having to ‘cop the s—t’ for the spare parts yard but resisted the idea of marking his cars so residents could see those parked illegally were not his. 3 As she walked away Eva heard herself say “well if you do nothing about it, then you’ll have to continue copping the s—t, and I hope it hurts”, realising as she did so that she would not be any better off for her efforts. When she got home that night the van was gone – but a different one had arrived within four days. The issue is unresolved. Words to describe the people in your scenario accurate inquisitive empire building adaptable knowledgeable erratic analytical logical fearful of conflict broad in outlook loyal forgetful calm & confident observant frightened of failure caring opportunistic fussy challenging original impatient clever outgoing impulsive competitive outspoken indecisive conscientious perfectionist inflexible conscious of priorities persistent insular consultative persuasive laid back 4 co-operative practical manipulative creative professionally dedicated not interested in others diplomatic Marking Criteria for the Case Study How to get the maximum marks for the case study! For 10 marks – the case study – Accurately uses more than the required number of suggested words to describe the people in the scenario. That is the words used to describe the people are descriptive and placed appropriately to ensure a reader is able to create an informative word picture of each person. The sequence of events is presented in a manner that ensures the current situation, and possible consequences of any future actions, are easily understood by a reader not familiar with the context. Includes enough information to ensure that a stranger does not need to ask additional questions to affirm understanding of the situation as described in the case study. For 8 – 9 marks – the case study – Uses the set minimum number of words. The words are used correctly. The sequence is reasonably ordered, but readers find they need to ask one or two questions about the actual context, order of events. There is less that a sufficient amount of information to ensure that a stranger will quickly understand the nature of issues that remain unresolved. For 5 – 7 – the case study – Uses the set minimum number of words. Not all words are used appropriately in the context, but a stranger is able to gain an impression of the people. The sequence of events – as presented in the case study text – needs some re-ordering in response to questions from other readers to enable them to understand the issues. Strangers will need to seek additional information before they feel able to understand the issue and/or the context. For F = less than 5 – the case study – Uses fewer than the set minimum number of words. They do not add to the information about the people. 5 The sequence of events is unclear and does not represent the issue/s in a manner that can be understood by a stranger. A good deal of additional information is required before a stranger can understand the nature of the issues and context.

1 15325 Pre-work assignment Preparing your conflict scenario (four copies of your scenario must be brought to the workshop) Dear Participant, This letter introduces some pre-course work that is essential for you to complete before arriving at the workshop for the subject Negotiations and Conflict Management: 15325 – in which you are enrolled. The workshop will combine theory and practice in a manner intended to use the wisdom in the room to bring together our thinking about enacting the practices you will learn about. You will bring with you a scenario to work through during the workshop. This letter explains how to write that. 1 The situation (you can give it a title if that helps to frame it for you) Your first task is to identify a situation that is (or in your opinion is) unresolved and has potential to escalate into a matter causing stress, tension, delay or confusion. This may be something at work or in a context where you have the power to take action. You will use fictional names and disguise other facts to ensure confidentiality, but it is essential that this is a real situation – not a hypothetical or fictional one. 2 The Details To enable others to understand the context you will need to describe the following – A The people. Describe each person using the following items – Name – Use a fictional name for each person and do not include more than four others apart from yourself. You can use your own name if you wish or also disguise that as well. General facts about each person – gender, age range, role title, marital status (if relevant) work/life location (if other than yours) Personal characteristics – select at least 5 key words/phrases chosen from the list at the end of this letter Relationship to others in the scenario – boss, subordinate, peer, family member, relative etc. B The context. Type of business or other relevant information to provide a general setting for the moment you will use to describe the unresolved issue. C The event (moment in time). This can be at least partly imagined in that you will need to summarise a lot of information and it might be easier to do so if you write it as conversation even if that has not happened. 2 A sample example written in this way follows. This is a real scenario written by a person who will not be attending the workshop. It took 40 minutes to write. That involved 10 minutes to collect thoughts, select words and frame the setting and then 30 minutes to put it into the words you are reading. The advice is to allow yourself at least this amount of time and also to find a quiet space and time to write your scenario. Example Case Study Title – Where is that space? Setting – a Sydney residential street, in a smallish inner city suburb. There is a main road at one end of the street and a large schoolyard at the other end. At the corner of the street and the main road is a temporary church site whose owners are seeking to extend and develop the site. On the opposite corner is a second hand car yard with the imaginative title of “Junk your Jalopy” (JyJ). Aside from a block of six flats next to the home Eva has lived in for 12 years, all the other residences are single storey homes most built in the first two decades of the 20th century. Most residents have at least one car – often two. Umberto works at JyJ and may be a part owner. He doesn’t live nearby. On a recent occasion Eva, who is reasonably laid back but can be forgetful, was moved to anger by the presence, in the street outside her front door, of a very old and battered panel van that she knew did not belong to any of the residents. It has been there for nearly two weeks and meant that she was parking her car out of sight in a side lane, on land owned by the church. This is not official parking for the street and is often blocked off by the church. Walking to the corner one morning she saw Umberto taking photos of a motorbike and went to raise the issue of the van with him. He is not particularly interested in others’ concerns about the lack of parking and merely wants to make a success of the business. If that means parking extra cars in the street and annoying a few residents he’s opportunistic enough to do so without compunction. Although she is usually fearful of conflict Eva was determined to do something to try and put a stop to JYJ’s habit of parking cars illegally in the residential area. She opened the conversation by asking if Umberto knew anything about the van. He denied all knowledge of it and became quite aggressive (or at least it seemed that way to Eva) about the matter of cars in the street, denying that any were from JyJ, suggesting she talk to the owners of the spare parts yard facing the main road. As Eva tried to ask him to consider the needs and rights of residents, Umberto became ever more inflexible disregarding her issue and suggesting she leave his premises. Although she is quite creative, and has worked for 30 years in a variety of roles Eva is not always able to speak her mind easily, and his denials were not helping. He even began whinging about having to ‘cop the s—t’ for the spare parts yard but resisted the idea of marking his cars so residents could see those parked illegally were not his. 3 As she walked away Eva heard herself say “well if you do nothing about it, then you’ll have to continue copping the s—t, and I hope it hurts”, realising as she did so that she would not be any better off for her efforts. When she got home that night the van was gone – but a different one had arrived within four days. The issue is unresolved. Words to describe the people in your scenario accurate inquisitive empire building adaptable knowledgeable erratic analytical logical fearful of conflict broad in outlook loyal forgetful calm & confident observant frightened of failure caring opportunistic fussy challenging original impatient clever outgoing impulsive competitive outspoken indecisive conscientious perfectionist inflexible conscious of priorities persistent insular consultative persuasive laid back 4 co-operative practical manipulative creative professionally dedicated not interested in others diplomatic Marking Criteria for the Case Study How to get the maximum marks for the case study! For 10 marks – the case study – Accurately uses more than the required number of suggested words to describe the people in the scenario. That is the words used to describe the people are descriptive and placed appropriately to ensure a reader is able to create an informative word picture of each person. The sequence of events is presented in a manner that ensures the current situation, and possible consequences of any future actions, are easily understood by a reader not familiar with the context. Includes enough information to ensure that a stranger does not need to ask additional questions to affirm understanding of the situation as described in the case study. For 8 – 9 marks – the case study – Uses the set minimum number of words. The words are used correctly. The sequence is reasonably ordered, but readers find they need to ask one or two questions about the actual context, order of events. There is less that a sufficient amount of information to ensure that a stranger will quickly understand the nature of issues that remain unresolved. For 5 – 7 – the case study – Uses the set minimum number of words. Not all words are used appropriately in the context, but a stranger is able to gain an impression of the people. The sequence of events – as presented in the case study text – needs some re-ordering in response to questions from other readers to enable them to understand the issues. Strangers will need to seek additional information before they feel able to understand the issue and/or the context. For F = less than 5 – the case study – Uses fewer than the set minimum number of words. They do not add to the information about the people. 5 The sequence of events is unclear and does not represent the issue/s in a manner that can be understood by a stranger. A good deal of additional information is required before a stranger can understand the nature of the issues and context.

(Conflict scenario) Title – Who steal the gold?   Setting: … Read More...
Q1 A machining center in a local manufacturing company has five jobs to complete. The jobs are labeled 1, 2, 3, 4, and 5 based on the order they entered the shop. Your manager has asked you to compare two different job sequences to determine the best order for processing the jobs – First-In, First-Out (FIFO) and Shortest Processing Time (SPT). Compare the two sequences. Which sequence would you recommend and why? Be sure to include a variety of measures (average completion time, lateness, etc.) to compare the two sequencing rules. Include all calculations in your response q2 You work for a healthcare insurance company as an industrial engineer. As part of the company’s customer service department, there is a call center that responds to customer questions by phone. Your manager has asked you to perform an analysis of some data that the call center has collected over the last two years in an effort to determine how many workers are needed. In particular your manager wants to find out if there is a relationship between how long it takes to answer a call (independent variable) and whether or not customers will hang up (dependent variable). Is there a linear relationship between these two variables? Include a graph and analysis to support your opinion. If the goal of the call center is to have fewer than 15% of calls abandoned, how quickly must the call center respond? Learning Outcome #2. Data for Question 3 Average Answer Speed = Average number of seconds to answer an incoming call during the week % abandoned = % of calls that are abandoned (hang up) before being answered during the week. let me know if you can do excel work so I can send you the rest of the information and date

Q1 A machining center in a local manufacturing company has five jobs to complete. The jobs are labeled 1, 2, 3, 4, and 5 based on the order they entered the shop. Your manager has asked you to compare two different job sequences to determine the best order for processing the jobs – First-In, First-Out (FIFO) and Shortest Processing Time (SPT). Compare the two sequences. Which sequence would you recommend and why? Be sure to include a variety of measures (average completion time, lateness, etc.) to compare the two sequencing rules. Include all calculations in your response q2 You work for a healthcare insurance company as an industrial engineer. As part of the company’s customer service department, there is a call center that responds to customer questions by phone. Your manager has asked you to perform an analysis of some data that the call center has collected over the last two years in an effort to determine how many workers are needed. In particular your manager wants to find out if there is a relationship between how long it takes to answer a call (independent variable) and whether or not customers will hang up (dependent variable). Is there a linear relationship between these two variables? Include a graph and analysis to support your opinion. If the goal of the call center is to have fewer than 15% of calls abandoned, how quickly must the call center respond? Learning Outcome #2. Data for Question 3 Average Answer Speed = Average number of seconds to answer an incoming call during the week % abandoned = % of calls that are abandoned (hang up) before being answered during the week. let me know if you can do excel work so I can send you the rest of the information and date

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TEXT The sole text is Daniel Bonevac’s Today’s Moral Issues. This is an extremely accessible work that organizes the subject matter of ethics into well-structured units involving both general principles and focused ethical dilemmas. The instructor will guide the students through the pertinent readings and discussion topics. Exam #3: WAR ECONOMIC EQUALITY 1. Aquinas 5. Mill 2. Grotius 6. Hospers 3. Clausewitz 7. Anderson 4. Gandhi CONCERNING THE SHORT PAPER Choose one of our dilemma topics from our book as the focus of your short paper. If you have another topic in mind, please consult with me for permission. —length: 4 to 5 pages — format: typed —number of points: 10 — submission via Bb, under “Assignments” — Format: Microsoft Word — Line Spacing: Double-Spaced —Print: Black The following is merely a suggestion for the organization of the paper, but it might be useful as an indication of how it could look: a) Initial statement of your position concerning the moral dilemma; how to resolve it, how you plan to argue for/against it. b) Amplification of your position; your main points or position. c) Backup: some cited references and supporting evidence for your position. d) Your criticisms of alternative or contrary points of view. e) Your conclusion/summing up. Plagiarism is a serious breach of academic integrity. If you submit plagiarized materials you will receive a zero on the assignment. If you need an extension of the due date for the paper, please consult with me.

TEXT The sole text is Daniel Bonevac’s Today’s Moral Issues. This is an extremely accessible work that organizes the subject matter of ethics into well-structured units involving both general principles and focused ethical dilemmas. The instructor will guide the students through the pertinent readings and discussion topics. Exam #3: WAR ECONOMIC EQUALITY 1. Aquinas 5. Mill 2. Grotius 6. Hospers 3. Clausewitz 7. Anderson 4. Gandhi CONCERNING THE SHORT PAPER Choose one of our dilemma topics from our book as the focus of your short paper. If you have another topic in mind, please consult with me for permission. —length: 4 to 5 pages — format: typed —number of points: 10 — submission via Bb, under “Assignments” — Format: Microsoft Word — Line Spacing: Double-Spaced —Print: Black The following is merely a suggestion for the organization of the paper, but it might be useful as an indication of how it could look: a) Initial statement of your position concerning the moral dilemma; how to resolve it, how you plan to argue for/against it. b) Amplification of your position; your main points or position. c) Backup: some cited references and supporting evidence for your position. d) Your criticisms of alternative or contrary points of view. e) Your conclusion/summing up. Plagiarism is a serious breach of academic integrity. If you submit plagiarized materials you will receive a zero on the assignment. If you need an extension of the due date for the paper, please consult with me.

Non-violence as a rule of love   The mainly essential … Read More...
Question 1 1. When the rules of perspective are applied in order to represent unusual points of view, we call this ________. a. foreshortening b. chiaroscuro c. convergence d. highlight e. overlapping 10 points Question 2 1. A flat work of art has two dimensions: ________ and width. a. breadth b. depth c. size d. mass e. height 10 points Question 3 1. Méret Oppenheim was part of an art movement that rejected rational, conscious thought. Her fur-lined teacup and saucer, Object, conjures an unexpected and illogical sensation for the viewer by using ________ texture. a. smooth b. familiar c. expected d. subversive e. silky 10 points Question 4 1. In James Allen’s etching The Connectors, an image of workers erecting the Empire State Building, the artist created a feeling of great height by using ________ line to lead the viewer’s eye diagonally downward. a. horizontal b. communicative c. regular d. directional e. implied 10 points Question 5 1. Because it is three-dimensional, a form has these three spatial measurements: height, width, and ________. a. mass b. length c. size d. depth e. strength 10 points Question 6 1. The ancient Egyptian depiction of the journey of the Sun god Re (0.1) was painted on ________. a. stone b. a coffin c. the wall of a tomb d. copper e. a vase 10 points Question 7 1. The area covered by a pattern is called the ________. a. field b. motif c. background d. size e. foreground 10 points Question 8 1. ________ balance is achieved when two halves of a composition are not mirror images of each other. a. unified b. radial c. varied d. asymmetrical e. symmetrical 10 points Question 9 1. In Audrey Flack’s Marilyn Monroe, the burning candle, the flower, and the hourglass are typical of a kind of symbolism in art that reminds us of death. This kind of symbolism is known as ________. a. vanitas b. feminism c. abstract d. eternal e. none of the other answers 10 points Question 10 1. Tibetan Buddhist monks create colored sand images with a radial design. This representation of the universe is called a ________. a. prayer wheel b. rotunda c. mandala d. prayer flag e. lotus 10 points Question 11 1. In The School of Athens, Raphael focused our attention on two Greek philosophers positioned in the center of the work. They are ________ and ________. a. Plato . . . Aristotle b. Aristotle . . . Socrates c. Diogenes . . . Socrates d. Diogenes . . . Aristotle e. Socrates . . . Plato 10 points Question 12 1. In his Obey campaign poster Shepard Fairey used a striking contrast between positive and ________ shapes to attract the attention of the public. a. figure–ground reversal b. implied c. geometric d. organic e. negative 10 points Question 13 1. The Italian architect Andrea Palladio created a radial design in his plan for the Villa Capra. This building is also called the ________. a. Colosseum b. Pantheon c. Villa Rotonda d. Villa Caprese e. Parthenon 10 points Question 14 1. The French artist Georges Seurat employed a new technique to create a jewel-like diffusion of light and vibration of color in his work The Circus. This type of painting, made up of small dots of color, is known as ________. a. Fauvism b. Luminism c. pointillism d. Pop art e. Impressionism 10 points Question 15 1. The rarity of an artwork, and its value, are often closely related. True False 10 points Question 16 1. By orienting lines so that they attract attention to a specific area of a work of art the artist is using ________. a. actual line b. implied line c. directional line d. measured line e. chaotic line 10 points Question 17 1. Kindred Spirits by Asher Brown Durand uses the effects of ________ to give a sense of the vastness of the American landscape. a. pencil drawing b. geometry c. atmospheric perspective d. foreshortening e. color 10 points Question 18 1. The opposite of emphasis is ________. a. subordination b. tone c. focal point d. color e. proportion 10 points Question 19 1. Gustav Klimt’s portrait of Adele Bloch-Bauer was typical of his portraits of the wives and sisters of ________. a. foreign tourists b. Nazi rulers c. German scientists d. Austrian businessmen e. important politicians 10 points Question 20 1. The combination of jarring vertical and diagonal lines in Vincent van Gogh’s The Bedroom creates an atmosphere of ________. a. happiness b. rest c. anxiety d. expectation e. calm 10 points Question 21 1. If the clothing of the saint was the only light area in The Funeral of St. Bonaventure, the viewer’s eye would not be easily drawn to any other areas of the composition. True False 10 points Question 22 1. Miriam Schapiro’s collage Baby Blocks combines two different kinds of shape. ________ is the term used to describe a shape that suggests the natural world, while the term geometric suggests mathematical regularity. a. conceptual b. implied c. organic d. regular e. artificial 10 points Question 23 1. Any of the ________ of art can help focus our interest on specific areas of a work of art. a. styles b. elements c. periods d. tones e. themes 10 points Question 24 1. An artwork can be described as non-objective if its subject matter is ________. a. three-dimensional b. difficult c. unrecognizable d. recognizable e. animals 10 points Question 25 1. Match the methodological approach with its definition: biographical analysis feminist analysis formal analysis contextual analysis 2. iconographical analysis a. analyzes the use of formal elements in a work. b. considers the role of women in an artwork c. interprets objects and figures in the artwork as symbols d. considers the artist’s personal experiences e. considers the religious, political, and social environment in which the artwork was made and viewed 10 points Question 26 1. Alexander Calder invented the ________, a type of suspended, balanced sculpture that uses air currents to power its movement. a. mime b. relief c. mobile d. stabile e. zoetrope 10 points Question 27 1. Louise Nevelson’s work White Vertical Water is a realistic depiction of fish in a river. True False 10 points Question 28 1. William G. Wall’s Fort Edward was published as a ________. a. print b. watercolor c. photograph d. oil painting e. newspaper article 10 points Question 29 1. Artemisia Gentileschi worked during this stylistic and historical period. a. Surrealism b. Impressionism c. Baroque d. Renaissance e. Pop art 10 points Question 30 1. The process of using a series of parallel lines set close to one another to differentiate planes of value in a work of art is called ________. a. highlight b. core shadow c. perspective d. hatching e. palette 10 points Question 31 1. The artist Canaletto, in his drawing of the Ducal Palace in Venice, created an impression of three dimensions by using line to show the division between ________. a. planes b. two figures c. colors d. time periods e. mountains 10 points Question 32 1. Marisol’s work Father Damien was created to memorialize the heroism of a priest who lost his life helping the victims of leprosy. This sculpture stands in front of the State Capitol Building in the U.S. State of ________. a. Arizona b. Pennsylvania c. Utah d. Tennessee e. Hawaii 10 points Question 33 1. The medium of Marc Quinn’s Self is: a. clay b. the artist’s toenail clippings c. wood d. real human hair e. the artist’s own blood 10 points Question 34 1. The work now known as the Watts Towers was in fact given a different title by its creator. That title was ________. a. Nuestro Pueblo b. LA Towers c. Found Objects d. it had no title originally e. Skyscrapers 1 and 2 10 points Question 35 1. Why do we presume that the head of a woman from Benin (0.18) was made for someone wealthy? a. because it was made to be shown in a museum b. because it strongly resembles the Queen c. because it has a price carved on the back d. because it was made from rare ivory e. it was definitely not made for anyone wealthy 10 points Question 36 1. Shahzia Sikander’s art is best described as Abstract Expressionism Naturalist sculpture Pop Art Miniature Painting 10 points Question 37 1. A sunset is a work of art. True False 10 points Question 38 1. A mens’ urinal became a well known artwork in the 20th century. True False 10 points Question 39 1. Which artist has torn out people’s lawns to design and build edible gardens across the country? Andrea Zittel Fritz Haeg Ruben Ortiz Torres Mark Newport

Question 1 1. When the rules of perspective are applied in order to represent unusual points of view, we call this ________. a. foreshortening b. chiaroscuro c. convergence d. highlight e. overlapping 10 points Question 2 1. A flat work of art has two dimensions: ________ and width. a. breadth b. depth c. size d. mass e. height 10 points Question 3 1. Méret Oppenheim was part of an art movement that rejected rational, conscious thought. Her fur-lined teacup and saucer, Object, conjures an unexpected and illogical sensation for the viewer by using ________ texture. a. smooth b. familiar c. expected d. subversive e. silky 10 points Question 4 1. In James Allen’s etching The Connectors, an image of workers erecting the Empire State Building, the artist created a feeling of great height by using ________ line to lead the viewer’s eye diagonally downward. a. horizontal b. communicative c. regular d. directional e. implied 10 points Question 5 1. Because it is three-dimensional, a form has these three spatial measurements: height, width, and ________. a. mass b. length c. size d. depth e. strength 10 points Question 6 1. The ancient Egyptian depiction of the journey of the Sun god Re (0.1) was painted on ________. a. stone b. a coffin c. the wall of a tomb d. copper e. a vase 10 points Question 7 1. The area covered by a pattern is called the ________. a. field b. motif c. background d. size e. foreground 10 points Question 8 1. ________ balance is achieved when two halves of a composition are not mirror images of each other. a. unified b. radial c. varied d. asymmetrical e. symmetrical 10 points Question 9 1. In Audrey Flack’s Marilyn Monroe, the burning candle, the flower, and the hourglass are typical of a kind of symbolism in art that reminds us of death. This kind of symbolism is known as ________. a. vanitas b. feminism c. abstract d. eternal e. none of the other answers 10 points Question 10 1. Tibetan Buddhist monks create colored sand images with a radial design. This representation of the universe is called a ________. a. prayer wheel b. rotunda c. mandala d. prayer flag e. lotus 10 points Question 11 1. In The School of Athens, Raphael focused our attention on two Greek philosophers positioned in the center of the work. They are ________ and ________. a. Plato . . . Aristotle b. Aristotle . . . Socrates c. Diogenes . . . Socrates d. Diogenes . . . Aristotle e. Socrates . . . Plato 10 points Question 12 1. In his Obey campaign poster Shepard Fairey used a striking contrast between positive and ________ shapes to attract the attention of the public. a. figure–ground reversal b. implied c. geometric d. organic e. negative 10 points Question 13 1. The Italian architect Andrea Palladio created a radial design in his plan for the Villa Capra. This building is also called the ________. a. Colosseum b. Pantheon c. Villa Rotonda d. Villa Caprese e. Parthenon 10 points Question 14 1. The French artist Georges Seurat employed a new technique to create a jewel-like diffusion of light and vibration of color in his work The Circus. This type of painting, made up of small dots of color, is known as ________. a. Fauvism b. Luminism c. pointillism d. Pop art e. Impressionism 10 points Question 15 1. The rarity of an artwork, and its value, are often closely related. True False 10 points Question 16 1. By orienting lines so that they attract attention to a specific area of a work of art the artist is using ________. a. actual line b. implied line c. directional line d. measured line e. chaotic line 10 points Question 17 1. Kindred Spirits by Asher Brown Durand uses the effects of ________ to give a sense of the vastness of the American landscape. a. pencil drawing b. geometry c. atmospheric perspective d. foreshortening e. color 10 points Question 18 1. The opposite of emphasis is ________. a. subordination b. tone c. focal point d. color e. proportion 10 points Question 19 1. Gustav Klimt’s portrait of Adele Bloch-Bauer was typical of his portraits of the wives and sisters of ________. a. foreign tourists b. Nazi rulers c. German scientists d. Austrian businessmen e. important politicians 10 points Question 20 1. The combination of jarring vertical and diagonal lines in Vincent van Gogh’s The Bedroom creates an atmosphere of ________. a. happiness b. rest c. anxiety d. expectation e. calm 10 points Question 21 1. If the clothing of the saint was the only light area in The Funeral of St. Bonaventure, the viewer’s eye would not be easily drawn to any other areas of the composition. True False 10 points Question 22 1. Miriam Schapiro’s collage Baby Blocks combines two different kinds of shape. ________ is the term used to describe a shape that suggests the natural world, while the term geometric suggests mathematical regularity. a. conceptual b. implied c. organic d. regular e. artificial 10 points Question 23 1. Any of the ________ of art can help focus our interest on specific areas of a work of art. a. styles b. elements c. periods d. tones e. themes 10 points Question 24 1. An artwork can be described as non-objective if its subject matter is ________. a. three-dimensional b. difficult c. unrecognizable d. recognizable e. animals 10 points Question 25 1. Match the methodological approach with its definition: biographical analysis feminist analysis formal analysis contextual analysis 2. iconographical analysis a. analyzes the use of formal elements in a work. b. considers the role of women in an artwork c. interprets objects and figures in the artwork as symbols d. considers the artist’s personal experiences e. considers the religious, political, and social environment in which the artwork was made and viewed 10 points Question 26 1. Alexander Calder invented the ________, a type of suspended, balanced sculpture that uses air currents to power its movement. a. mime b. relief c. mobile d. stabile e. zoetrope 10 points Question 27 1. Louise Nevelson’s work White Vertical Water is a realistic depiction of fish in a river. True False 10 points Question 28 1. William G. Wall’s Fort Edward was published as a ________. a. print b. watercolor c. photograph d. oil painting e. newspaper article 10 points Question 29 1. Artemisia Gentileschi worked during this stylistic and historical period. a. Surrealism b. Impressionism c. Baroque d. Renaissance e. Pop art 10 points Question 30 1. The process of using a series of parallel lines set close to one another to differentiate planes of value in a work of art is called ________. a. highlight b. core shadow c. perspective d. hatching e. palette 10 points Question 31 1. The artist Canaletto, in his drawing of the Ducal Palace in Venice, created an impression of three dimensions by using line to show the division between ________. a. planes b. two figures c. colors d. time periods e. mountains 10 points Question 32 1. Marisol’s work Father Damien was created to memorialize the heroism of a priest who lost his life helping the victims of leprosy. This sculpture stands in front of the State Capitol Building in the U.S. State of ________. a. Arizona b. Pennsylvania c. Utah d. Tennessee e. Hawaii 10 points Question 33 1. The medium of Marc Quinn’s Self is: a. clay b. the artist’s toenail clippings c. wood d. real human hair e. the artist’s own blood 10 points Question 34 1. The work now known as the Watts Towers was in fact given a different title by its creator. That title was ________. a. Nuestro Pueblo b. LA Towers c. Found Objects d. it had no title originally e. Skyscrapers 1 and 2 10 points Question 35 1. Why do we presume that the head of a woman from Benin (0.18) was made for someone wealthy? a. because it was made to be shown in a museum b. because it strongly resembles the Queen c. because it has a price carved on the back d. because it was made from rare ivory e. it was definitely not made for anyone wealthy 10 points Question 36 1. Shahzia Sikander’s art is best described as Abstract Expressionism Naturalist sculpture Pop Art Miniature Painting 10 points Question 37 1. A sunset is a work of art. True False 10 points Question 38 1. A mens’ urinal became a well known artwork in the 20th century. True False 10 points Question 39 1. Which artist has torn out people’s lawns to design and build edible gardens across the country? Andrea Zittel Fritz Haeg Ruben Ortiz Torres Mark Newport

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Write a 125-word essay on the following topics 1. Why do you think such appalling conditions were allowed to exist in American factories during the Industrial Revolution? 2. How do you propose to be able to do all the things your text says are duties of the safety professional? 3. How Has the Culture of an Organization Positively or Negatively Affected Your Performance? 4. The primary motivation in loss control is financial. Should saving company money be our primary concern? 5. Do You Think Workers’ Compensation is Fair to Employees and Employers? 6. Our book suggests that we fix only hazards which have cost/benefit. Is this immoral? 7. Why should the Supervisor and not the Safety Manager be the primary person to investigate incidents? 8. Do you believe our anti-terrorism efforts in this country will prevent further terrorist attacks? 9. What has been the most effective training you have ever had? Why? 10. What do you believe to be some challenges in Industrial Safety for the future?

Write a 125-word essay on the following topics 1. Why do you think such appalling conditions were allowed to exist in American factories during the Industrial Revolution? 2. How do you propose to be able to do all the things your text says are duties of the safety professional? 3. How Has the Culture of an Organization Positively or Negatively Affected Your Performance? 4. The primary motivation in loss control is financial. Should saving company money be our primary concern? 5. Do You Think Workers’ Compensation is Fair to Employees and Employers? 6. Our book suggests that we fix only hazards which have cost/benefit. Is this immoral? 7. Why should the Supervisor and not the Safety Manager be the primary person to investigate incidents? 8. Do you believe our anti-terrorism efforts in this country will prevent further terrorist attacks? 9. What has been the most effective training you have ever had? Why? 10. What do you believe to be some challenges in Industrial Safety for the future?

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Question 1 In order to properly manage expenses, the company investigates the amount of money spent by its sales office. The below numbers are related to six randomly selected receipts provided by the staff. $147 $124 $93 $158 $164 $171 a) Calculate ̅ , s2 and s for the expense data. b) Assume that the distribution of expenses is approximately normally distributed. Calculate estimates of tolerance intervals containing 68.26 percent, 95.44 percent, and 99.73 percent of all expenses by the sales office. c) If a member of the sales office submits a receipt with the amount of $190, should this expense be considered unusually high? Explain your answer. d) Compute and interpret the z-score for each of the six expenses. Question 2 A survey presents the results of a concept study for the taste of new food. Three hundred consumers between 18 and 49 years old were randomly selected. After sampling the new cuisine, each was asked to rate the quality of food. The rating was made on a scale from 1 to 5, with 5 representing “extremely agree with the quality” and with 1 representing “not at all agree with the new food.” The results obtained are given in Table 1. Estimate the probability that a randomly selected 18- to 49-year-old consumer a) Would give the phrase a rating of 4. b) Would give the phrase a rating of 3 or higher. c) Is in the 18–26 age group; the 27–35 age group; the 36–49 age group. d) Is a male who gives the phrase a rating of 5. e) Is a 36- to 49-year-old who gives the phrase a rating of 2. f) Estimate the probability that a randomly selected 18- to 49-year-old consumer is a 27- to 49-year-old who gives the phrase a rating of 3. g) Estimate the probability that a randomly selected 18- to 49-year-old consumer would 1) give the phrase a rating of 2 or 4 given that the consumer is male; 2) give the phrase a rating of 4 or 5 given that the consumer is female. Based on the results of parts 1 and 2, is the appeal of the phrase among males much different from the appeal of the phrase among females? Explain. h) Give the phrase a rating of 4 or 5, 1) given that the consumer is in the 18–26 age group; 2) given that the consumer is in the 27–35 age group; 3) given that the consumer is in the 36–49 age group. Table 1. Gender Age Group Rating Total Male Female 18-26 27-35 36-49 Extremely Appealing (5) 151 68 83 48 66 37 (4) 91 51 40 36 36 19 (3) 36 21 15 9 12 15 (2) 13 7 6 4 6 3 Not at all appealing(1) 9 3 6 4 3 2 Question 3 Based on the reports provided by the brokers, it is concluded that the annual returns on common stocks are approximately normally distributed with a mean of 17.8 percent and a standard deviation of 29.3 percent. On the other hand, the company reports that the annual returns on tax-free municipal bonds are approximately normally distributed with a mean return of 4.7 percent and a standard deviation of 10.2 percent. Find the probability that a randomly selected a) Common stock will give a positive yearly return. b) Tax-free municipal bond will give a positive yearly return. c) Common stock will give more than a 13 percent return. d) Tax-free municipal bond will give more than a 11.5 percent return. e) Common stock will give a loss of at least 7 percent. f) Tax-free municipal bond will give a loss of at least 10 percent. Question 4 Based on a sample of 176 workers, it is estimated that the mean amount of paid time lost during a three-month period was 1.4 days per employee with a standard deviation of 1.3 days. It is also estimated that the mean amount of unpaid time lost during a three-month period was 1.0 day per employee with a standard deviation of 1.8 days. We randomly select a sample of 100 workers. a) What is the probability that the average amount of paid time lost during a three-month period for the 100 blue-collar workers will exceed 1.5 days? Assume σ equals 1.3 days. b) What is the probability that the average amount of unpaid time lost during a three-month period for the 100 workers will exceed 1.5 days? Assume σ equals 1.8 days. c) A sample of 100 workers is randomly selected. Suppose the sample mean amount of unpaid time lost during a three-month period actually exceeds 1.5 days. Would it be reasonable to conclude that the mean amount of unpaid time lost has increased above the previously estimated 1.0 day? Explain. Assume σ still equals 1.8 days.

Question 1 In order to properly manage expenses, the company investigates the amount of money spent by its sales office. The below numbers are related to six randomly selected receipts provided by the staff. $147 $124 $93 $158 $164 $171 a) Calculate ̅ , s2 and s for the expense data. b) Assume that the distribution of expenses is approximately normally distributed. Calculate estimates of tolerance intervals containing 68.26 percent, 95.44 percent, and 99.73 percent of all expenses by the sales office. c) If a member of the sales office submits a receipt with the amount of $190, should this expense be considered unusually high? Explain your answer. d) Compute and interpret the z-score for each of the six expenses. Question 2 A survey presents the results of a concept study for the taste of new food. Three hundred consumers between 18 and 49 years old were randomly selected. After sampling the new cuisine, each was asked to rate the quality of food. The rating was made on a scale from 1 to 5, with 5 representing “extremely agree with the quality” and with 1 representing “not at all agree with the new food.” The results obtained are given in Table 1. Estimate the probability that a randomly selected 18- to 49-year-old consumer a) Would give the phrase a rating of 4. b) Would give the phrase a rating of 3 or higher. c) Is in the 18–26 age group; the 27–35 age group; the 36–49 age group. d) Is a male who gives the phrase a rating of 5. e) Is a 36- to 49-year-old who gives the phrase a rating of 2. f) Estimate the probability that a randomly selected 18- to 49-year-old consumer is a 27- to 49-year-old who gives the phrase a rating of 3. g) Estimate the probability that a randomly selected 18- to 49-year-old consumer would 1) give the phrase a rating of 2 or 4 given that the consumer is male; 2) give the phrase a rating of 4 or 5 given that the consumer is female. Based on the results of parts 1 and 2, is the appeal of the phrase among males much different from the appeal of the phrase among females? Explain. h) Give the phrase a rating of 4 or 5, 1) given that the consumer is in the 18–26 age group; 2) given that the consumer is in the 27–35 age group; 3) given that the consumer is in the 36–49 age group. Table 1. Gender Age Group Rating Total Male Female 18-26 27-35 36-49 Extremely Appealing (5) 151 68 83 48 66 37 (4) 91 51 40 36 36 19 (3) 36 21 15 9 12 15 (2) 13 7 6 4 6 3 Not at all appealing(1) 9 3 6 4 3 2 Question 3 Based on the reports provided by the brokers, it is concluded that the annual returns on common stocks are approximately normally distributed with a mean of 17.8 percent and a standard deviation of 29.3 percent. On the other hand, the company reports that the annual returns on tax-free municipal bonds are approximately normally distributed with a mean return of 4.7 percent and a standard deviation of 10.2 percent. Find the probability that a randomly selected a) Common stock will give a positive yearly return. b) Tax-free municipal bond will give a positive yearly return. c) Common stock will give more than a 13 percent return. d) Tax-free municipal bond will give more than a 11.5 percent return. e) Common stock will give a loss of at least 7 percent. f) Tax-free municipal bond will give a loss of at least 10 percent. Question 4 Based on a sample of 176 workers, it is estimated that the mean amount of paid time lost during a three-month period was 1.4 days per employee with a standard deviation of 1.3 days. It is also estimated that the mean amount of unpaid time lost during a three-month period was 1.0 day per employee with a standard deviation of 1.8 days. We randomly select a sample of 100 workers. a) What is the probability that the average amount of paid time lost during a three-month period for the 100 blue-collar workers will exceed 1.5 days? Assume σ equals 1.3 days. b) What is the probability that the average amount of unpaid time lost during a three-month period for the 100 workers will exceed 1.5 days? Assume σ equals 1.8 days. c) A sample of 100 workers is randomly selected. Suppose the sample mean amount of unpaid time lost during a three-month period actually exceeds 1.5 days. Would it be reasonable to conclude that the mean amount of unpaid time lost has increased above the previously estimated 1.0 day? Explain. Assume σ still equals 1.8 days.

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1) During the late 19th century, the nature of work changed for Americans and has never been the same since. Facets of work which we take for granted today such as working long hours and working by the clock, working with machines, and feeling like a very small part of a very large company or corporation, were alien to workers of the late 19th century. Scholars have long debated this transition in the workplace, and have attempted to assess whether the change was beneficial or not for the worker. Using your own personal experience if you wish, but also using specific historical examples discussed in the text and lesson, do you feel the changes the American worker experienced in the 19th century were beneficial or not? Would you rather work in a pre-industrial workplace, not governed by the clock, or has the advent of machines and machinery allowed American workers more freedom? Or has it made them robots? Also, why do you think we don’t have violent labor conflicts in this country like there were in the 19th century? Are workers happier? Or just used to a system now that they have no choice but to accept?

1) During the late 19th century, the nature of work changed for Americans and has never been the same since. Facets of work which we take for granted today such as working long hours and working by the clock, working with machines, and feeling like a very small part of a very large company or corporation, were alien to workers of the late 19th century. Scholars have long debated this transition in the workplace, and have attempted to assess whether the change was beneficial or not for the worker. Using your own personal experience if you wish, but also using specific historical examples discussed in the text and lesson, do you feel the changes the American worker experienced in the 19th century were beneficial or not? Would you rather work in a pre-industrial workplace, not governed by the clock, or has the advent of machines and machinery allowed American workers more freedom? Or has it made them robots? Also, why do you think we don’t have violent labor conflicts in this country like there were in the 19th century? Are workers happier? Or just used to a system now that they have no choice but to accept?

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You work for a healthcare insurance company as an industrial engineer. As part of the company’s customer service department, there is a call center that responds to customer questions by phone. Your manager has asked you to perform an analysis of some data that the call center has collected over the last two years in an effort to determine how many workers are needed. In particular your manager wants to find out if there is a relationship between how long it takes to answer a call (independent variable) and whether or not customers will hang up (dependent variable). Is there a linear relationship between these two variables? Include a graph and analysis to support your opinion. If the goal of the call center is to have fewer than 15% of calls abandoned, how quickly must the call center respond? Learning Outcome #2. Data for Question 3 Average Answer Speed = Average number of seconds to answer an incoming call during the week % abandoned = % of calls that are abandoned (hang up) before being answered during the week.

You work for a healthcare insurance company as an industrial engineer. As part of the company’s customer service department, there is a call center that responds to customer questions by phone. Your manager has asked you to perform an analysis of some data that the call center has collected over the last two years in an effort to determine how many workers are needed. In particular your manager wants to find out if there is a relationship between how long it takes to answer a call (independent variable) and whether or not customers will hang up (dependent variable). Is there a linear relationship between these two variables? Include a graph and analysis to support your opinion. If the goal of the call center is to have fewer than 15% of calls abandoned, how quickly must the call center respond? Learning Outcome #2. Data for Question 3 Average Answer Speed = Average number of seconds to answer an incoming call during the week % abandoned = % of calls that are abandoned (hang up) before being answered during the week.

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